These terms and conditions (the ‘Terms and Conditions’) are the terms and conditions upon which JORY FLOWERS (‘we/us’) make this websites at the domain names www.JORYFLOWER.COM , mobile websites, and other related subdomain websites and services (collectively, the “Websites”) available to you and any of our services which are accessible on or via the JORY FLOWERS Website. These Terms and Conditions govern your use of the JORY FLOWERS Website and or the JORY FLOWERS Service.
Products
JORY FLOWERS products are available in UAE, with some in selected delivery areas.
Flower and plant products can be delivered in bud for extended life.
Flower and plant products may be harmful, especially to cats; contact Customer Care for further information. Customer Care @ 0582508384 .
Product availability is subject to change. In case of supply difficulties, JORY FLOWERS may substitute with equivalent value and quality without notice. JORY FLOWERS or a florist may contact customers to agree on suitable substitutions.
If we cannot supply all or part of your order, we will notify you promptly and refund your payment within 7 days of delivery.
Guarantee freshness of flowers for 5 days from delivery/collection date.
Price
Prices include VAT for deliveries .
Product prices exclude delivery charges unless otherwise stated.
Product and delivery prices on JORY FLOWERS may differ from those offered in a florist or telephone ordering line.
Product prices are subject to change without notice.
Orders / Payments
You will be given clear instructions to navigate the order process and will be required to provide us with your complete personal details, together with those of the intended recipient and all necessary payment details.
We accept payment by most major credit and/or debit cards – cash on delivery and online payment link.
Delivery
Order delivery date provided upon placing
To avoid delivery issues, provide full recipient address, telephone number, and contact information. JORY FLOWERS or a florist can contact you or the recipient to confirm delivery details.
We will make reasonable efforts to deliver on the requested date or period, but delivery will be via a third-party courier service. In rare cases, we will provide prior notice, make alternative arrangements, or reimburse payment in full.
Certain products may not be suitable for delivery to funeral homes, hospitals, airports, or ships. please contact Customer Care for further information @0582508384.
Carrier delivers goods in good faith, but cannot be held responsible for lost items if intended recipient is no longer at the address and receiver refuses or fails to return items.
We cannot be held liable for failure to perform obligations due to acts of God,( including war, invasion, hostilities, civil war, rebellion, revolution, insurrection, military power, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout, or interruption of electricity or telephone service.
Delivery Information
Some delivery services are subject to availability.
Some delivery services may be withdrawn without notice during busy periods.
Some delivery cut off times may vary without notice during busy periods.
If for any reason you wish to change or cancel your order please contact us via email: JORYFLOWERS@outlook.com or @ 09715582508384 and provide the following information: Order number(s) Name of customer(s) Billing address of customer(s) Name of recipient(s).
Cancellation or return of perishable or customised goods is not possible after dispatch or if the customisation process has begun.
Due to the perishable nature of flowers, JORY FLOWERS cannot accept return of flowers, once dispatched. In the event that non flower items need to be returned, these should be returned to the premises of JORY FLOWERS , Mirdif mall – Dubai – shop no 18 – Ground floor
In the event that you are not satisfied with the JORY FLOWERS Service any complaints should be addressed in the first instance: By email: JORYFLOWERS@outlook.com By telephone: +971582508384
Complaints policy:
In the event of any complaint with either the product or the service, please contact us immediately and we will do all we can to put the situation right for you, or, if you prefer, we will give you your money back. We promise to make it simple and easy. Remember to mention your order number and a telephone number to reach you on.
Promotional Codes
JORY FLOWERS promotional codes (also referred to as ‘voucher codes’) can be used against purchases made on JORY FLOWERS for delivery to the UAE.
Promotional codes must be entered in the relevant section of the order process on JORY FLOWERS. We are unable to apply a promotional code to orders already placed.
Promotional codes are usually restricted to one use per customer and should not be passed on to additional recipients.
Promotional codes cannot be exchanged for a cash alternative or used in conjunction with any other promotions.
Promotional codes may be withdrawn, or suspended without notice for any reason. We will advise you within the order process if we cannot accept the promotional code you have entered.
General
JORY FLOWERS reserves the right to modify and supplement the Terms and Conditions for accessing the JORY FLOWERS Website and Service. Customers must review these terms on each access, and changes will take effect 12 hours after posting. All future dealings with JORY FLOWERS will be based on the updated terms and conditions.
JORY FLOWERS reserves the right to suspend, restrict, or terminate access to the Website and Service at any time.
Intellectual Property
The JORY FLOWERS Website holds all rights, including copyright. Use of the website for non-commercial purposes is strictly prohibited without permission. Modification, distribution, or repost of content are strictly prohibited.
JORY FLOWERS is a registered trademark owned by the company. Any use must include an acknowledgement of its existence.
My Account Service – Terms & Conditions
To register with the Service you must be eighteen years of age or over.
You must ensure that the details you provide on registration or at any time are correct and complete.
Use of the Service is intended to assist with purchases to be made via the JORY FLOWERS Website. The Service must not be used for the following purposes: Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material. Gaining unauthorised access to other computer systems. Interfering with any other person’s use or enjoyment of the JORY FLOWERS Website.
JORY FLOWERS reserves the right to refuse to post material on the JORY FLOWERS Website or to remove material already posted.
Your access to the Site and Service may be occasionally restricted to allow for routine maintenance.