Terms & Conditions

Jory Flowers & Sweet Trading – Dubai, UAE

By using our website and placing an order, you agree to the terms below:

1) Orders & Payments

  • Orders are confirmed only after full payment.

  • Prices may change, but confirmed orders will not be affected.

2) Flowers & Substitutions

  • Flowers are natural products, so shades and sizes may vary slightly.

  • If a flower/color is unavailable, we may substitute with a similar item of equal or higher value while keeping the same style.

3) Custom Requests

  • Color changes, wrapping changes, and add-ons (balloons, numbers, letters, chocolates, perfumes, etc.) are subject to availability.

4) Delivery

  • We will do our best to deliver within your requested time.

  • Delays may occur due to traffic, weather, building access, or high-demand dates.

  • Please ensure the recipient’s address and contact number are correct.

5) Changes & Cancellations

  • Changes/cancellations must be requested at least 48 hours before delivery.

  • Orders cannot be cancelled once prepared or dispatched.

6) Refunds & Returns

  • Fresh flowers cannot be returned due to their perishable nature.

  • If your order arrives damaged or incorrect, contact us within 2 hours of delivery with photos so we can assist.